Last updated: June 2025

This Privacy Policy describes how Tutti Bambini (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when:

• Visit the website tuttibambini.com
• Use any of our services or features
• Make a purchase
• Contact us

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose personal information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you agree to the collection, use, and disclosure of your personal information as described here. If you do not agree, please do not use or access our Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. We will post the revised version on the Site, update the “Last updated” date, and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The types of personal information and how we use it depend on your interactions with us.

Besides the specific uses described here, we may also use your information to communicate with you, comply with legal obligations, enforce our terms, and protect the Services and the rights of users.

 

What Personal Information We Collect

Information You Provide Directly

We collect personal information you submit to us, including:

• Contact details: name, postal address, phone number, email address.
• Order information: billing and shipping addresses, payment details (e.g., debit/credit card information), and related transaction data.
• Account credentials: username, password, security questions.
• Shopping behaviour: items viewed, added to cart or wish list.
• Customer support communications: any information you provide during correspondence.

Note: We do not collect or process sensitive personal information (e.g., racial or ethnic origin, health data).

Information Collected Automatically Through Cookies and Similar Technologies

We use cookies, pixels, and related technologies to collect Usage Data, including:

• Device and browser type, IP address, network information.
• Your interaction with the Site and Services (pages visited, products viewed, time spent).
• Your account activity and preferences.

For details on cookies, including types, purposes, and how to manage your preferences, please see our Cookie Policy section below.

Information from Third Parties

We may receive information about you from third parties, including:

• Service providers who support the Site and Services (e.g., Shopify, payment processors).
• Advertising and analytics partners (e.g., Google, Meta, Microsoft, Awin, Mailchimp, Omnisend Hotjar).
• Social media platforms, when you interact via login or sharing features.

We treat all such data in accordance with this Privacy Policy but cannot guarantee the practices or policies of third parties.

 

How We Use Your Personal Information

We process your personal data for the following purposes:

• Processing payments, fulfilling orders, managing accounts, shipping, returns, and enabling product reviews.
• Sending promotional communications and tailoring advertisements to your preferences both on our Site and third-party platforms (e.g., Google, Meta, Mailchimp, Omnisend…).
• Detecting and preventing fraudulent or illegal activity.
• Responding to inquiries, providing customer service, and improving Services.
• Meeting legal and regulatory obligations.

 

Third-Party Services with Access to Your Data

We use third-party service providers to help us analyse usage, serve personalised advertisements, and improve our services. These providers may collect or receive information from your browser or device and use it in accordance with their own privacy policies.
These third parties include (but may not be limited to):

• Google (Google Analytics, Google Ads) – for analytics, conversion tracking, and personalised advertising

• Meta (Facebook/Instagram Ads) – for advertising and remarketing

• Mailchimp, Omnisend – for email marketing and behavioural tracking

• Microsoft Ads – for search and display advertising

• Shopify – our e-commerce platform

• TikTok Ads – for marketing

• Pinterest Ads – for advertising

• Awin – for affiliate marketing and tracking

• Hotjar – for website performance and behaviour analysis

• Trustpilot – for collecting product and service reviews

• Ingrid – for delivery options and logistics

• Orderwise – for order fulfilment and warehouse integration

These third parties may combine your data with other information they’ve collected from you elsewhere and may use it in accordance with their own policies.

How Google Uses Your Data

We use Google products, including Google Analytics and Google Ads, on our website. When you consent to the use of cookies or tracking technologies, Google may collect or receive data such as your IP address and browsing behaviour to provide measurement services and personalised ads.

Learn more about how Google processes personal information.

 

Legal Bases for Processing Your Data

Under the GDPR and UK Data Protection Act 2018, we process your data only where we have a valid legal basis:

• Consent: When you have given explicit permission, which you can withdraw at any time.
• Contract Performance: To fulfil our contract with you (e.g., to provide Services).
• Legitimate Interests: For our business purposes, balanced against your rights.
• Legal Obligations: To comply with laws and legal processes.
• Vital Interests: To protect your or another’s safety in emergencies.

 

When Your Data May Be Shared

We may disclose your data to:

• Service providers and vendors who support our business (e.g., payment processors, delivery partners, analytics, advertising platforms like Google Ads, Facebook Ads).
• Affiliates and corporate group companies in the legitimate interest of business operations.
• Legal authorities or other third parties when required by law or to protect our rights.
• Third parties you consent to, such as social media platforms or other partners you choose to interact with via the Services.

All third parties are contractually obligated to keep your information secure and use it only to provide the agreed services.

 

International Transfers of Personal Data

Some third parties we work with may be located outside the UK or European Economic Area (EEA). Where your data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or compliance with other recognised data protection mechanisms.

 

Profiling and Automated Decision-Making

We may use profiling to personalise your experience and marketing communications based on your preferences and behaviour. This does not involve automated decision-making with legal or similarly significant effects.

You have the right to object to profiling and automated processing where applicable.

 

Data Retention

We retain your personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the type of information and legal requirements, such as tax laws or consumer protection regulations.

 

Your Rights

You have the following rights regarding your personal information:

• Access your data.
• Rectify inaccuracies.
• Request erasure (where applicable).
• Restrict or object to processing.
• Data portability.
• Withdraw consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO) or the relevant supervisory authority.

To exercise your rights, please contact us at support@tuttibambini.com

 

Cookies and Similar Technologies

What Are Cookies?

Cookies are small files stored on your device to enhance functionality, security, and personalisation.

Types of Cookies We Use:

• Strictly Necessary: Essential for site operation.
• Performance/Analytical: Help us improve site performance.
• Functionality: Enhance user experience.
• Onsite and Offsite Targeting: For ads personalisation and marketing (including third-party cookies from partners like Google and social networks).

Managing Cookies

You can manage cookie preferences via our cookie banner or your browser settings. Blocking cookies may impair some website features.

For more details, see our Cookie Policy.

 

User Generated Content

Content you post publicly on the Services (e.g., product reviews) is accessible to anyone and may be shared or used by others. We are not responsible for the privacy or security of publicly shared content.

 

Third-Party Websites and Links

Our Site may link to external websites. We are not responsible for the content or privacy practices of those sites. Please review their policies before providing personal information.

 

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such data, please contact us to request deletion.

 

Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:

Tutti Bambini
Email: support@tuttibambini.com
Address: Tutti Bambini,1068 High Road, London, N20 0QP, UK
Phone: 0208 368 5800