Returns and Cancellations

Returning Goods

Tutti Bambini is dedicated to offering the highest levels of quality and service. If you are not completely satisfied with any item purchased from the Tutti Bambini website, it can be returned for a refund within 30 days of delivery. You will be responsible for the cost of collection as below:

                           Collection Charges

<£99                   £10

£100 - £349         £25

£350 - £599         £50

£600>                  £80

Cancellations

You are entitled to cancel your order or contract with us provided that you notify us before the order is despatched. If you wish to cancel your order then you can do so by visiting www.tuttibambini.com and selecting ‘Contact Us’ or the 'Help' button found anywhere on the site and completing the required form. Cancellations received after the order is delivered to the courier will be refunded less transport and insurance costs.

This shall not affect your statutory rights in relation to faulty products.

Goods Not Yet Despatched

If no goods have been despatched, then we will provide a full refund within 10 working days of receiving your notice of cancellation including any shipping charges you have paid for.

Goods Despatched

If the goods have been despatched, the goods must be returned in an unused condition, in the original packaging and complete with all original parts and accessories. Tutti Bambini will use nominated couriers and will organise delivery and/or collection. You will be responsible for delivery or collection costs. If you purchased direct with us, please get in touch with us by visiting www.tuttibambini.com and selecting ‘Contact Us’ or the 'Help' button found anywhere on the site and completing the required form.

Tutti Bambini will refuse the right to issue a refund and will return the goods to the customer if they are deemed unfit for resale. By informing us that you would like your items to be collected you agree to these terms and conditions

We will make the refund no later than 10 days after we receive the returned item and our Returns Team have inspected the product. We may make a deduction from the refund for loss in value of any goods supplied if the loss is a result of unnecessary handling by you.

For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product(s). To qualify for a refund, the goods must be returned in an unused condition, in the original packaging and complete with all original parts and accessories.

Faulty Items

Please note that any faulty product MUST be returned to us in order to qualify for a refund. In order to arrange for a product to be returned, please get in touch with us by visiting www.tuttibambini.com and selecting ‘Contact Us’ or the 'Help' button found anywhere on the site and completing the required form and we will discuss your options.

Please note that refunds can take up to 10 days to process once goods have been inspected and fault(s) confirmed.

If you find a fault with your product(s) outside of the 30-day period please get in touch with us to discuss options. We will deal with this type of faulty product on a case by case basis and will always ensure that your statutory rights are not affected.

For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product.

Damaged Goods

Careful quality control is exercised before our goods leave us. Our carriers will exercise every care in ensuring the goods reach you in perfect condition.

However, should you have any queries please get in touch with us by visiting www.tuttibambini.com and selecting ‘Contact Us’ or the 'Help' button found anywhere on the site and completing the required form and we will discuss your options. All cases of damage must be communicated to us within two days of delivery. We cannot accept damage claims which have not been so noted or of which we are notified after this period.

Tax and Duties

For customers in the EU, VAT is included on all goods delivered. For your convenience, your order total and invoice will show the price break down inclusive of VAT. You are not paying VAT on top of the price you pay.

Your Statutory Rights

Our terms and conditions do not affect your statutory rights.